CRM Event: Customer 360 Summit 2013

March 14-16, Research firm Gartner will host the Customer 360 summit in Orlando, Florida. The Customer Relationship Managment (CRM) event promises to ‘deliver complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business’.

From the program:

Business and IT leaders can learn from the latest Gartner research and interact with 25+ Gartner analysts, peers and solution leaders. Experience new research and innovative thinking in a variety of session formats that drill down into your most critical CRM topics, including customer experience management, integrated marketing and sales, data quality and business analytics and mobile and social strategies.

The three-day event features analyst presentations from among others Seth Godin, workshops and networking. It is designed to help CMOs, senior sales and marketing leaders and customer experience and services professionals, better leverage the latest technology developments to deliver more effective marketing and integration within the business units to deliver business value and greater ROMI.

Topics include:

  • Customer experience management
  • Integrated marketing and sales
  • Mobile and social strategies
  • Customer service excellence
  • Lead management & business analytics

For more information, to apply for a speaking opportunity, or to regsiter, visit Gartner.

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